Compliants

Failsworth & Hollinwood Independent Mortgages Ltd

F&H will be on hand from initial consultation right through to completion day.

HOW TO MAKE A COMPLAINT

At Failsworth & Hollinwood Independent Mortgages Ltd we are proud to put client satisfaction as our top priority. However, we do acknowledge that due to the complex nature of financial products there may be issues which arise from time to time.

Complaints are infrequent, but when they occur we take them very seriously. If you would like to complain about any advice given by Failsworth & Hollinwood Independent Mortgages Ltd or any of our Appointed Representatives or Advisers you can so so via post, email or telephone.

Complaints Procedure

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

Email: [email protected]

Write to: New Leaf Distribution Ltd, 165 – 167 High Street, Rayleigh, Essex SS6 7QA

Call: 01702 431130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Website: www.financial-ombudsman.org.uk

Phone: 0800 023 4567

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Head Office Address:
165-167 High Street, Rayleigh, Essex, SS6 7QA

By E-mail
[email protected]

By Telephone
01702 431130

Your home may be at risk if you do not keep up your repayments on a mortgage or any other loan secured on it.

Buy to Let mortgages are not usually regulated by the Financial Conduct Authority.

Conveyancing, Survey & Report Services are not regulated by the Financial Conduct Authority.

Failsworth & Hollinwood Independent Mortgages Ltd (F&H) is an Appointed Representative of New Leaf Distribution Ltd. who are authorised and regulated by the Financial Conduct Authority. Number 460421.